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No. Booking is free. We email you a secure payment link for the reservation share three days before pick-up (right away when pick-up is closer than that), and if you prefer to have it out of the way, you can pay the reservation share at booking instead. Your card details never touch our servers; payment runs through Stripe.

A part of the total (shown exactly before you book) that is paid online and locks in your car and rate. Everything else is paid directly at the rental desk at pick-up, in the local way the company works: card or cash.

Not at the moment. You pay the reservation share online, at booking or through the emailed link, and the balance is paid directly at the rental desk at pick-up. The desk also handles the security deposit, which the rental company returns at drop-off.

No rental, no charge. Every booking waits for a personal confirmation from the rental company, usually within hours. If you paid online and there is no confirmation within 72 hours, your payment is refunded automatically and in full, and you get an email right away.

The price on GetCar is the rental price the company charges. Anything your own bank or card provider adds (foreign transaction fees, currency conversion) is between you and them, and we cannot see it.

A valid driver’s license in your name (some countries also require an International Driving Permit alongside it), the credit card in the name on the reservation, and a copy of your voucher; printed is the safe bet. Your voucher terms list anything else the specific rental company requires.

The deposit is shown on the car before you book, so there are no surprises. The rental company holds it under their own terms, usually as a block on your credit card, and releases it at drop-off if the car comes back as it left. How fast it reappears on your statement depends on the company’s policy and on your bank: card blocks typically clear within a few days, sometimes up to two weeks.

It is set by each rental company and shown with every car before you book. In Aruba, for example, the companies on GetCar currently rent to drivers aged 25 to 65, with no young-driver option. Enter the driver’s age when you search and we only show cars that company will hand over to you; if nothing matches, the results page says so instead of letting you book a car you cannot collect.

Every car lists what is included before you book. In Aruba the rates include third-party liability with a stated excess; collision damage waiver (CDW) is sold at the rental desk at pick-up, under the rental company’s own terms. Where a rental company offers CDW as an optional extra on GetCar, it appears in the extras step at booking.

Yes. Cancel up to 48 hours before pick-up and anything you paid online is refunded in full. Inside 48 hours the reservation share is not refunded, with one exception: a booking the rental company has not confirmed yet is always free to cancel, whatever the clock says. Amounts due at the desk are never charged for a cancelled booking.

Yes, up to 48 hours before pick-up, pending approval by the rental company. Already at the desk with a name problem? Contact us right away at info@getcar.rentals with your booking reference and we will take it up with the desk directly.

Send us your booking reference and what you need via a support ticket or info@getcar.rentals. We coordinate the change with the rental company and re-issue your voucher; you never pay a change fee to GetCar.

Operators generally hold a car for about two hours past the pick-up time, longer when your flight number is on the booking and shows a delay, which is exactly why we ask for it. Beyond that window the booking can be treated as a no-show and the car released. If a cancelled flight, weather or a change of plans means you will arrive much later or on another day, the safest move is to cancel and rebook for the new time (free up to 48 hours before pick-up), or write to us and we will try to move it with the desk directly.

After the hold window (about two hours) the company may release the car and the reservation payment is forfeited. If plans change, tell us: a cancellation or a rebooking is always the better outcome than a no-show.

Nothing up front: no listing fees, no monthly costs, no exclusivity. GetCar earns a commission per completed rental: 30% industry standard, and founding partners joining now keep 25% locked until January 7, 2027.

Apply on the partners page (two minutes). You get portal access to add cars, rates and locations, then upload your business registration and fleet insurance. The moment documents are approved, travelers can book your cars. A real person reviews every application within one business day.

You collect your share at your own desk, at pick-up, in your own currency; there is nothing to invoice and nothing to wait for. The commission is paid online by the customer, and your monthly statement in the portal reconciles everything.

No. Every booking waits for your confirmation; nothing is auto-committed. If you cannot provide the car, you decline with a reason and the customer is refunded in full automatically.